Our haircare products are handcrafted and shipped from our facility on the Sunshine Coast in Australia. We ship directly to our customers using premium carriers and eco packaging.

Yes! We ship worldwide.

We pack and ship your order within 2 business days after receipt of payment.

Standard: $9 (2-8 business days)

Express: $19 (1-4 business days)

FREE standard shipping for all orders over $130

These vary depending where you are, so country specific pricing and delivery times will be shown on the checkout page. Orders shipped outside of Australia may attract local customs taxes and duties, which need to be paid by the customer.

Estimated delivery times within Australia

Standard shipping: usually 2-8 business days

Express shipping: usually 1-4 business days

Estimated delivery times outside of Australia

This varies depending on your country, but most orders arrive within 10-15 business days.

Once an order has shipped, tracking information can take 24-48 hours to update.

If it’s been more than 48 hours and your order still shows no movement, we’re here to help!

Email us at help@pennyblackorganic.com

Please double check to make sure to provide the correct shipping address.

If your order hasn’t been shipped yet, we can update the shipping address for you.

Just contact our Customer Service team at help@pennyblackorganic.com

Please note: Penny Black Organic cannot be held responsible for items already shipped to addresses incorrectly provided by the buyer.

Yes, you can cancel your order as long as it hasn’t yet been shipped. Just contact our Customer Service team at help@pennyblackorganic.com

Once your order has been shipped it cannot be canceled.

Yes. We confidently back all of our products with a 60 day money back guarantee, so if you are not completely satisfied with your product we will issue you a refund.

Just email the Penny Black support team at help@pennyblackorganic.com

Please see our returns policy below for details.

Yes, we offer a 60-day money-back guarantee.

If you're not completely satisfied, we're not either. If you try our products and you don't like them, we'll happily give you your money back.

Please see our returns policy below for details.

We offer a 60-day money-back guarantee.

If you're not completely satisfied, we're not either. If you try our products and you don't like them, we'll happily give you your money back.

Simply return the items within 60 days from the date of delivery and we'll refund you.

All you have to do is arrange for the products to be shipped back (at your cost) and we will refund you.

Only items returned will be approved for a refund. Shipping and insurance costs are non refundable.

To initiate a return, simply contact us here.