Shipping and Returns

Shipping & Returns Policy

At Penny Black Organic, we want your order to arrive quickly, safely, and beautifully packaged. Please read the following information regarding shipping, delivery, returns, and refunds.

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days.

During promotional periods, product launches, public holidays, or peak seasons, processing times may be slightly longer.

Orders are processed Monday to Friday, excluding Queensland public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where applicable.

Domestic Shipping (Australia)

We ship Australia-wide using trusted delivery partners.

Shipping rates and estimated delivery timeframes are displayed at checkout.

Estimated delivery times are provided as a guide only and may vary depending on your location and courier delays.

Penny Black Organic is not responsible for delays caused by:

Courier or postal services
Severe weather events
Public holidays
Natural disasters
Supply chain disruptions
Incorrect shipping information provided by customers

International Shipping

International shipping may be available to selected countries.

Customers are responsible for:

Customs duties
Import taxes
Local regulations and restrictions
Additional customs or clearance fees

Delivery timeframes for international orders vary depending on destination and customs processing.

Penny Black Organic is not responsible for customs delays, refused shipments, or seized products.

Incorrect Shipping Information

Customers are responsible for ensuring shipping details are accurate at checkout.

If an incorrect address is supplied:

We cannot guarantee changes can be made once the order has been processed.
Additional shipping charges may apply for returned or re-sent parcels.
We are not responsible for orders delivered to incorrectly supplied addresses.

Lost or Delayed Parcels

If your parcel appears delayed or missing, please contact the shipping carrier first using your tracking details.

If you still require assistance, please contact us and we will do our best to help investigate the issue.

Penny Black Organic is not liable for parcels confirmed as delivered by the shipping provider.

Returns & Refunds Policy

Change of Mind

Due to hygiene and product safety reasons, we do not offer refunds or exchanges for:

Change of mind
Opened products
Used products
Incorrect product selection by the customer

Please choose carefully before purchasing.

Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery.

To assist with your claim, please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging where applicable

Once reviewed, we may offer:

A replacement product
Store credit
A refund

where appropriate and in accordance with Australian Consumer Law.

Allergic Reactions & Sensitivities

Our products contain natural ingredients, botanical extracts, and essential oils.

Customers are responsible for reviewing ingredient lists before use.

We recommend patch testing prior to full application.

Refunds are not provided for allergic reactions or sensitivities unless required under Australian Consumer Law.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item is faulty
The item was sent incorrectly
The return is required under Australian Consumer Law

Original shipping costs are non-refundable unless legally required.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

You are entitled to a replacement or refund for products with a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.