Are your products certified as organic?
Yes! Most of our products are certified under COSMOS Organic, the most stringent organic certification available.
To see which certification a product has, just check the badges on the item’s product description page.
We are 100% transparent about what goes into our products. We proudly list our ingredients, and the percentage that are natural and organic, in every product description in our store and on every product label.
Are your product ingredients eco friendly?
Yes! We use natural ingredients, so you’re not washing pollutants down the drain into the ecosystem.
Is your packaging eco friendly?
Yes, we use recyclable sugarcane bottles. You can use our products with a clear conscience knowing they’re cruelty free, sustainably sourced and ethically made from recyclable materials.
Are your products cruelty-free?
Yes, we love animals and would never test our products on them.
Are your products vegan?
Yes, they are 100% plant based.
Is my credit card secure?
Yes! We use a leading encryption service to securely process your payment, so your credit card information is hidden even from us.
What payments do you accept?
We accept payments from Shop Pay, G Pay and all major credit card providers, including MasterCard and Visa.
Do you offer returns and refunds?
Yes. We confidently back all of our products with a 60 day money back guarantee, so if you are not completely satisfied with your product we will issue you a refund.
Just email the Penny Black support team at help@pennyblackorganic.com
Please see our Returns Policy for further details.
Where are your products shipped from?
Our haircare products are handcrafted and shipped from our facility on the Sunshine Coast in Australia. We ship directly to our customers using premium carriers and eco packaging.
Do you ship Internationally?
Yes! We ship worldwide.
When will you ship my order?
We pack and ship your order within 2 business days after receipt of payment.
How much does shipping cost within Australia?
Standard: $9 (2-8 business days)
Express: $19 (1-4 business days)
FREE standard shipping for all orders over $130
How much does international shipping cost (outside of Australia)?
These vary depending where you are, so country specific pricing and delivery times will be shown on the checkout page. Orders shipped outside of Australia may attract local customs taxes and duties, which need to be paid by the customer.
When will my order arrive?
Estimated delivery times within Australia
Standard shipping: usually 2-8 business days
Express shipping: usually 1-4 business days
Estimated delivery times outside of Australia
This varies depending on your country, but most orders arrive within 10-15 business days.
Why hasn’t my tracking information been updated?
Once an order has shipped, tracking information can take 24-48 hours to update.
If it’s been more than 48 hours and your order still shows no movement, we’re here to help!
Email us at help@pennyblackorganic.com
What if I used the wrong address?
Please double check to make sure to provide the correct shipping address.
If your order hasn’t been shipped yet, we can update the shipping address for you.
Just contact our Customer Service team at help@pennyblackorganic.com
Please note: Penny Black Organic cannot be held responsible for items already shipped to addresses incorrectly provided by the buyer.
Can I cancel my order?
Yes, you can cancel your order as long as it hasn’t yet been shipped. Just contact our Customer Service team at help@pennyblackorganic.com
Once your order has been shipped it cannot be canceled.
Do you offer returns and refunds?
Yes. We confidently back all of our products with a 60 day money back guarantee, so if you are not completely satisfied with your product we will issue you a refund.
Just email the Penny Black support team at help@pennyblackorganic.com
Please see our Returns Policy for further details.
Do you have a money-back guarantee?
Yes, we offer a 60-day money-back guarantee.
If you're not completely satisfied, we're not either. If you try our products and you don't like them, we'll happily give you your money back.
Click here to see our returns policy.
