Terms & Conditions

Welcome to Penny Black Organic. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing this website or placing an order, you agree to these Terms & Conditions.

Throughout this website, the terms “we”, “us”, and “our” refer to Penny Black Organic.

1. General

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

2. Products & Information

We make every effort to display our products, descriptions, colours, ingredients, and packaging as accurately as possible. However:

  • Product images are for illustrative purposes only.
  • Colours may vary depending on your screen or device settings.
  • Packaging and ingredients may change from time to time.
  • We do not guarantee that all product descriptions or website content are error-free, complete, or current.

All products are subject to availability.

We reserve the right to discontinue products or limit quantities at any time.

3. Pricing & Payments

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to change pricing at any time without notice.

Payment must be received in full before orders are processed and shipped.

We accept payment methods displayed at checkout.

If a payment is declined or unauthorised, your order may be cancelled.

4. Orders

Once an order has been placed, you will receive an order confirmation email.

Acceptance of your order occurs once your order has been dispatched.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud, resale, or unauthorised activity.
  • Correct errors relating to pricing, descriptions, or availability.

If an order is cancelled after payment has been processed, a full refund will be issued.

5. Shipping

We aim to dispatch orders within the timeframe stated on our website; however, dispatch and delivery times are estimates only.

We are not responsible for delays caused by:

  • Postal services or couriers
  • Customs processing
  • Weather events
  • Public holidays
  • Supply chain disruptions
  • Incorrect shipping information provided by customers

Customers are responsible for ensuring all shipping details are accurate.

Additional shipping fees may apply for re-delivery or returned parcels.

Risk in products passes to the customer upon delivery.

6. International Orders

International customers are responsible for:

  • Customs duties
  • Import taxes
  • Local regulations and restrictions
  • Any additional fees imposed by customs authorities

We are not responsible for delays or seizures caused by customs.

7. Returns & Refunds

We want you to love your Penny Black Organic products.

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with your order number and photographs where applicable.

Due to hygiene and safety reasons, we do not accept returns for:

  • Opened products
  • Used products
  • Change of mind purchases

unless required under Australian Consumer Law.

Where a refund is approved, refunds will be processed to the original payment method.

Shipping costs are non-refundable unless required by law.

Nothing in these Terms & Conditions excludes your rights under Australian Consumer Law.

8. Promotions & Discount Codes

Promotions, sales, and discount codes:

  • Cannot be applied retrospectively.
  • Cannot be exchanged for cash.
  • May not be combined with other offers unless stated.
  • May be withdrawn or changed at any time.

Free shipping promotions apply only under the conditions stated at the time of the offer.

9. Subscription Services

If subscription or recurring purchase services are offered:

  • You authorise recurring charges according to your selected subscription.
  • You may cancel your subscription at any time before the next billing cycle.
  • We reserve the right to modify or discontinue subscription services.

10. Ingredient & Allergy Disclaimer

Our products may contain natural ingredients, essential oils, botanical extracts, nuts, or other allergens.

Customers are responsible for reviewing ingredient lists prior to use.

We recommend performing a patch test before full application.

Penny Black Organic is not liable for allergic reactions, sensitivities, or adverse effects resulting from product use.

If irritation occurs, discontinue use immediately and seek medical advice if required.

11. Product Use

Products sold by Penny Black Organic are intended for personal use only.

Our products and website content are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on this website is for general informational purposes only and should not replace professional medical advice.

Always follow product instructions carefully.

12. Intellectual Property

All content on this website, including:

  • Logos
  • Branding
  • Product names
  • Images
  • Graphics
  • Text
  • Videos
  • Website design

is the property of Penny Black Organic and may not be copied, reproduced, distributed, or used without written permission.

13. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with website security or functionality
  • Upload malicious code or harmful material
  • Use automated systems to access the website
  • Misrepresent your identity or information

We reserve the right to restrict or terminate access to users who breach these Terms & Conditions.

14. Limitation of Liability

To the maximum extent permitted by law, Penny Black Organic shall not be liable for:

  • Indirect or consequential loss
  • Loss of profits or revenue
  • Delays or interruptions to website access
  • Damage resulting from misuse of products
  • Technical issues, viruses, or website downtime

Our liability is limited to the value of the products purchased where required by law.

Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.

15. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information in accordance with our Privacy Policy.

16. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of third-party websites and access them at your own risk.

17. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Queensland.

18. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Penny Black Organic
Email: help@pennyblackorganic.com