Privacy Policy

Penny Black Organic respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase products, subscribe to our marketing, or otherwise interact with us.

By using our website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information including:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Order history

  • IP address

  • Device and browser information

  • Website usage and browsing behaviour

  • Marketing preferences

We may also collect information when you:

  • Create an account

  • Place an order

  • Subscribe to emails or SMS marketing

  • Contact customer support

  • Enter promotions or giveaways

  • Leave reviews or feedback

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Provide customer support

  • Communicate regarding your order

  • Send shipping and delivery updates

  • Improve our website and customer experience

  • Personalise content and marketing

  • Detect fraud or suspicious activity

  • Comply with legal obligations

  • Send promotional emails, SMS, or marketing communications where permitted

You may unsubscribe from marketing communications at any time.

3. Payment Information

Payments made through our website are processed securely through third-party payment providers.

We do not store complete credit card details on our servers.

Payment providers may collect and process payment information according to their own privacy policies.

4. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to:

  • Improve website performance

  • Remember user preferences

  • Analyse website traffic

  • Deliver personalised advertising

  • Measure marketing effectiveness

Third-party services, including advertising and analytics providers, may also use cookies.

You can control or disable cookies through your browser settings.

5. Sharing Your Information

We may share your information with trusted third parties including:

  • Payment providers

  • Shipping and delivery providers

  • Website hosting providers

  • Marketing and email platforms

  • Analytics providers

  • Fraud prevention services

We only share information necessary for these services to operate.

We do not sell your personal information.

6. International Data Transfers

Some third-party service providers may store or process information outside Australia.

By using our website, you consent to the transfer of information to countries that may have different privacy laws from Australia.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, unauthorised access, disclosure, or loss.

However, no method of electronic transmission or storage is completely secure.

While we strive to protect your information, we cannot guarantee absolute security.

8. Marketing Communications

If you opt in to receive marketing communications, we may send:

  • Promotional emails

  • Product updates

  • Special offers

  • Launch announcements

  • SMS marketing messages

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails

  • Replying STOP to SMS messages where applicable

  • Contacting us directly

9. Access & Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate or outdated.

To make a request, please contact us using the details below.

10. Retention of Information

We retain personal information only for as long as necessary to:

  • Provide products and services

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce agreements

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Our website is not intended for children under 16 years of age.

We do not knowingly collect personal information from children.

13. Australian Privacy Rights

Penny Black Organic complies with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

If you believe your privacy rights have been breached, please contact us and we will work to resolve your concerns.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes will take effect immediately upon posting to the website.

We encourage customers to review this page periodically.

15. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

Penny Black Organic
Email: help@pennyblackorganic.com