Shipping policy

Shipping Policy

Order Processing
Orders are typically processed within 1–3 business days, Monday to Friday, excluding Queensland public holidays. Processing may take slightly longer during promotional periods, product launches, or peak seasons. You'll receive a shipping confirmation email with tracking information once your order is dispatched.

Domestic Shipping (Australia)
We ship Australia-wide using trusted delivery partners. Shipping rates and estimated delivery timeframes are displayed at checkout. Enjoy free standard shipping on all orders over $130.

Estimated delivery times are a guide only and may vary depending on your location and courier delays. Penny Black Organic is not responsible for delays caused by courier or postal services, severe weather events, public holidays, natural disasters, supply chain disruptions, or incorrect shipping information provided by customers.

Click & Collect
Choose "Pickup in store" at checkout to collect your order free of charge from:

Penny Black Organic
Shop 23/380 Mons Road, Forest Glen QLD 4556

Collection hours: Monday–Friday, 9am–2pm. We'll email you when your order is ready for collection — please wait for this confirmation before coming in.

International Shipping
International shipping may be available to selected countries. Customers are responsible for customs duties, import taxes, local regulations, and any additional customs or clearance fees. Delivery timeframes vary by destination and customs processing. Penny Black Organic is not responsible for customs delays, refused shipments, or seized products.

Incorrect Shipping Information
Customers are responsible for ensuring shipping details are accurate at checkout. We cannot guarantee changes once an order has been processed, and additional charges may apply for returned or re-sent parcels. We are not responsible for orders delivered to incorrectly supplied addresses.

Lost or Delayed Parcels
If your parcel appears delayed or missing, please contact the shipping carrier first using your tracking details. If you still need assistance, contact us and we'll help investigate. Penny Black Organic is not liable for parcels confirmed as delivered by the shipping provider.

Contact Us
Penny Black Organic
Email: help@pennyblackorganic.com