Refund policy
Return Policy
We accept returns in their unopened original condition within 30 days of delivery, for a refund. T&C (Original Postage Charges or return postage are not refundable)
If the products you received are damaged or faulty in any way or are different to your original order, we are happy to exchange the products. Please contact us via email & please supply a photo to prove your claim.
Any refund will be arranged as soon as possible on the credit or debit card used to pay for the original order.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pennyblackorganic@gmail.com and allow up to 5 working days to be processed.
We accept returns in their unopened original condition within 30 days of delivery, for a refund. T&C (Original Postage Charges or return postage are not refundable)
If the products you received are damaged or faulty in any way or are different to your original order, we are happy to exchange the products. Please contact us via email & please supply a photo to prove your claim.
Any refund will be arranged as soon as possible on the credit or debit card used to pay for the original order.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pennyblackorganic@gmail.com and allow up to 5 working days to be processed.